Technology Use in Tourism and Hospitality Industry During and After COVID19
Technology Use in Tourism and Hospitality Industry During and After COVID19
Join us for the Expert Session of “Ai Mo Talks” with Dr. Seden Dogan on “Technology Use in Tourism and Hospitality Industry During and After COVID19”.
During a global crisis, the tourism and hospitality industry usually takes the strongest punch, being one of the strong pillars of the modern socio-economic system. Especially now, when this industry is closely correlated to the origin of the crisis, we can expect an even greater downturn. During these difficult times, Technology has been the greatest hope for all the stake holders.
It is certain that the future of tourism will strongly rely on digital and technological discoveries such as the use of chatbots to make reservations, mobility patterns to manage visitor flows, artificial intelligence, the IoT, 5G, service-oriented robotic, gamification methods for emotional monitoring, etc. These innovations are going to shape the new tourist experience.
Our Guest: Dr. Dogan belongs to Karabuk/Turkey. She completed her undergraduate, master’s, and Ph.D. degrees at Akdeniz University in Antalya in Tourism and Hotel Management Department. She worked at different five-star hotels and travel agencies between 1997-2013, then worked as Lecturer at Adnan Menderes University between 2013-2017. She has been working as Assistant Professor at Ondokuz Mayis University Faculty of Tourism since 2017. She published several articles, conference papers, and book chapters about technology in the hospitality and tourism industry. She is serving as Assistant Editor at the Journal of Hospitality and Tourism Technology (JHTT) and as General Secretary at the Turkey Chapter of International Federation for Information Technology and Travel & Tourism (IFITT). She is currently conducting her post-doctoral research at the University of South Florida in the US.
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